sonos account greyed out

Thishappened yesterday after downloading the latest update. Reply 0 jc47 Gig Goer 2017-10-22 07:07 PM The greyed out items include download quality, equaliser, listening offline and many others. Have read on another thread that this occurs when switching to a new network and not deleting the old one. Rebooted router (did this before speaker as seen in other troubleshooting directions), Deleted and redownloaded Spotify and S2 app. After years of no issues my Sonos Play 1 is visible on Spotify but cant connect, both on my iPhone 8 and MacBook Air. I was wondering if it was an issue to have 2 separate systems set up on different wireless networks, so I created a separate Sonos account with a different email address to have that account as my standalone office Sonos, but ran into the exact same issue. Unable to start Rockbot App in Sonos. We'll send you an e-mail with instructions to reset your password. Its possible that one of the two controllers and speakers have been updated, and the one that is showing grayed out op has not been. Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community. Best answer by davodiablo 28 March 2020, 23:03. I now cannot access any key Sonos settings - Account, System, Services & Voice are all greyed out. Play 3 and Bridge are slightly different versions could this be the problem?? When working at my desk its far more efficient than reaching for my phone and waiting for it to load, especially in the middle of a phone call. The files aren't grayed out "because they . This has recently started happening to my Spotify connect as well. The streamer is typically used to stream music to analog speakers or to sync those speakers to your existing multi-room system. Sorry, we're still checking this file's contents to make sure it's safe to download. And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind. (Windmills Of Your Mind [1967]. View original Like Quote Add to favorites If you select to update and one isn't available, your system could be on beta as Chris suggested, or as ratty is prepping for, your controller might be running an incompatible software with the current version of Sonos. Respect the Queue (1)Move (2)Beam (1)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1)Connect:Amp (3)Sonos Amp (1)Sub + (9) Echo + Smartthings. But the real mistake was the factory reset. Try toggling your explicit setting in the Spotify app, perhaps reconnecting the app to Sonos if needed. Enter your username or e-mail address. Have restarted phones. skuggans caf lngtora. September 1, 2020 Written by Written by Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions. The third number (the '2' in 6.4.2 above) is not the cause of the mismatch, so we can probably rule that out. Reddit and its partners use cookies and similar technologies to provide you with a better experience. My iPhone app is working just fine. Mount kit contents Wall mount bracket 2 short attachment screws 2 wall anchors 2 wall screws What you'll need Continue holding down the Play/Pause button until the speaker's light starts flashing white and amber. Sorry, our virus scanner detected that this file isn't safe to download. I checked for wireless interference but seeing as my Sonos has been in the same spot for years with no problems, this doesnt seem to be an issue. Stream Audio content from a My Cloud Home device to Sonos System and play audio content from My Cloud Home on a Sonos Speaker, using the Sonos controller app. I couldnt even troubleshoot. This topic has been closed for further comments. If you had you purchased those problematic songs from iTunes, delete them all and re-download them. Give Sonos some time. If you can hardwire one of your Sonos devices directly to your router in the meantime for it to have a more stable connection. Sometimes its just one room and sometimes its multiple. Hey beynym, you have some time on your hands? Privacy Policy. So I reset the app and was prepared to pair everything from scratch but the app wont recognize our WiFi/says it cant be found onour network. Anyone has issue with account and system greyed out in the Sonos app, unable now to setup my beam and sonos. If by chance your controller version is also 6.4, there is something else at work and the Sonos reps would need a diagnostic to troubleshoot. I connected via Ethernet and managed to get it to work with my phone. For more information, please see our After entering the new password, my Beam was connected and available for Bluetooth playing again. On your Mac, open the Apple Music app. This problem surfaced five days ago. My iPhone app is working just fine. Welcome, thank you for reaching out to Sonos Community since you already tried some troubleshooting steps let me try to assist you. (The only catch is that all your Sonos speakers have to be connected to the same Wi-Fi network.). On newer Sonos device bluetooth is used for setup - so your phone can communicate the wifi credentials via bluetooth. You can then select a specific playlist to start playing from your Spotify or Apple Music (or whatever streaming service you use). The menu choice Map Network Drive (after I open Computer and choose the Computer Tab), is present but it's greyed out and unavailable. I updated the PC version of the Sonos app yesterday to the latest one. I have a Bell Home Hub 3000 in Ontario Canada. Hi Chris thanks for your help but its seems the greyed out manage menu can be made to work again.Turns out I had to update my controller and all devices.Voila I can now update my music Library from the desktop app.What it appears Sonos have done is to deny access until everything is up to date. I am building a guest house and may have to look for another more productive system. It's still a delay, but you can't really notice it. Look for the following statuses next to your songs to learn what to do. Ahh.Sonos cannot operate on a guess network. If you buy from a link, we may earn a commission. Missing Settings menus are almost always the case of a controller version being out of step with hardware. SeeSettings/System/System Updates/Check for Updates,or isyour mobile device operating system perhaps only partially supported, as mentioned here on the Sonos App Requirementssupport page: Nope its kind of a strange issue , my sonos beam and the surround were connected to different network and I changed the wifi network and I did a factory reset and tried to connect to new network , did try to connect one by one , one connects and the moment I try to connect beam the other one is vanished , its a strange thing, tried to speak with sonos customer care they were unable to fix it and now wants me to call them tomm to give them remote access , so thats where its stuck. ControlAV: Other apps for Sonos? Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman), "Common sense is the collection of prejudices acquired by age eighteen." Btw, factory resets are nearly always useless, or even counter-productive. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. My Daughter changed our Deezer Password; when I opened Sonos it wouldn't recognise the Deezer Account, so I decided to uninstall and reinstall Deezer. No update required. Enter your email address and press Continue. Sonos App is 11.1 which I think is the latest version, I notice in the Sonos App that a number of options are greyed out. . We'll send you an e-mail with instructions to reset your password. By default, the Line-In connection of your Sonos speaker or wireless amp is set to Max, which is 2,000 milliseconds or two second; this allows for the most time for the Sonos product to optimize its sound. View solution in original post. info@brainnest.org +233 2490 647 92; is ayran good for acid reflux; barnkalas i helsingborg; zeta reticuli astrology Example - the song My Shot. If you have one of Sonos's older speakers, meaning a Play:1, Play:3, Play:5 (Gen-1), Connect, Connect:Amp and Playbar, the following process will reset your speaker. Best answer by WSC3 16 November 2022, 18:21. Something. It took a while to update. Ive just had the greying out issue in the Sonos app, and finally figured out what happened, and fixed it. Press and hold the Play/Pause button located on the top of the speaker. Cookie Notice Have you read the post from @John Babove? On your PC, open iTunes, choose Music from the pop-up menu, then click Library. In the app, Settings, Account, and System are greyed out. It's kind of messy and definitely expensive, but it can be done. Work faster, dang it! Setup works but then options are greyed out and no wifi. Any thoughts? Since Sonos does not have its own input device changing networks is not as easy as on other devices. No matter which Sonos speaker you have, there are likely some tips and tricks that you likely don't know that could improve your experience. What controller are you using? You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. From here you can make a custom alarm that plays on one or more of your Sonos speakers at specific time. both router and Sonos and in the correct order. These include Account System Services and Voice Which means I can't even log in or out. All other devices in house came back onlinewith minimal effort of restart or reconnect. Account, Settings, System all grey. Our technicians can help over the phone or with a live chat. Here you'll see the email address that your account is registered to. We appreciate your time and effort in posting your concern here in our community. . The answer is, it doesn't as the Sonos unit streams direct from Sotify's servers independently. . However the Manage settings are still greyed out. Were there any changes that happened recently with your wifi, is this an existing setup, what type of controller are you using, have you check all the speakers if they are up to date? Mobile app working fine. I'm utterly stumped! If your Sonos has issues with recognizing, finding, updating, or loading your music library, the most likely culprit could be a weak wireless connection, wireless interference, or a disconnected device somewhere. Thanks for your replies, neither of which worked in my case. Theres the main issue. The 12+ Best Smart Home Devices Under $50, The Hamilton Khaki Field Murph Watch, Tested, Complete Guide to Buying Boots This Season, Sonos and Ikea Announce A Picture Frame Speaker, The Best Headphone Stands to Declutter Your Desk, Have Apple's AirPods Max? This will allow you to set up a new Sonos system or connect to an existing system on the same network. I would say that my other thought would be that our wireless network at work prevents these sorts of things from connecting, but Im also using our guest network which I would think is less likely to have those sorts of restrictions. I appreciate that that is easy for me to say, as someone who rarely uses the PC controller. Please advise? Sometimes it's just one room and sometimes it's multiple. Totally locked out. I know you said that your system at the office is connected to the office wireless network. I now cannot access anykey Sonos settings Account, System, Services & Voice are all greyed out. Desktop versions of the Sonos app for some time have not been able to manage system settings. Same problem, volume control from my PC Windows 11 for each room is greyed out, App on Android cell works just fine. I reinstalled the I Controller App and factory reset the speaker. You can also ask questions and find answers with other Sonos owners in our Sonos Community. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. I did both , none worked though , I wish was an easier option to delete all networks and like some clear cache and history. 2 3 So if 1 person states they are having a problem, will the issue get looked at quicker then 2000 customers passing on their problems. Press Create account. You then need to add Rockbot back to your account using the steps here . Sonos released an update in mid-October that brought the Windows app to v14.18, which appears to be the cause of the problem. The app detects the speaker, allows it to connect to my phone, allows it to connect to the wireless network at my office and says it has been added, but whenever Im at the office, the Account, System and Services and Voice tabs are all greyed out. Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community. In the sidebar, select Songs. Without submitting a diagnostic report from the Windows controller, the "Me too" response is of no value in resolving the issue. Welcome, thank you for reaching out to Sonos Community. I can listen to it on Spotify no problem but not on Sonos. Please help! First, you're going to buy a Sonos Port ($449). Sorry, our virus scanner detected that this file isn't safe to download. Tap Create account. No matter what, knowing how to factory reset it is important and it's a little different for each Sonos speaker. Redirecting to /en-us/article/sonos-app-requirements?language=en_US (308) Reminds me to always wait a week or so on any update because updates (across almost all tech programs not just Sonos)almost never get it right out of the gate. Im having the same/similar issue. Switched back to the old wi-fi and now at least I can navigate! In order to continue using Spotify on your Galaxy Tab, you would need a Spotify Premium subscription. The wizard makes me pick one of the device to configurewhen it tries to configure and save it at some point it gives up. Sorry, our virus scanner detected that this file isn't safe to download. Thanks Chris .I had noticed it greyed for a while but its taken until locksdown for me to investigate.If I go to my phone it asked for a pathway to my library which is on a NAS drive viamy macbook.I have no idea how to set this up by my phone so kind of stuck with no music. Please try again in a few minutes. Volume control on desktop (windows) app is frozen. Sonos version 10.5 Macbookpro 10.15.3 Catalina. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. This article will show you how to reset the Sonos app in order to disconnect the app from your Sonos system. I have manageto get connectedagainby unplugging the speakers and re plugging them but they eventually end up the same with the app not finding them and me having to unplug and replug them to use the system. Let us know if it works. https://support.sonos.com/s/article/141?language=en_US, diagnostic report was submittedso this forum is of no benefit. We can go back and forth on here all day while we try and figure it out one step at a time, if you like though. Immediately, the volume controls are now greyed out and not accessible. Starting last week after years of use, Spotify cannot keep the connection to the Sonos app. When I tried to connect the speaker it wasn't found. I read that the best thing to do is to look for and install updates, which I did. Sorry, our virus scanner detected that this file isn't safe to download. Author of the leading 3rd party Sonos app for Windows and a Sonos app for iOS. Begin setting up your system by pressing Set up a new Sonos system. Make sure SonosNet is set to channel 11 (if possible). $1500 in tech and its nonfunctional. Please try again in a few minutes. On the Sonos app it does find arc, sub and two sl players. You'll need an account to get access to the service. suffice to say Sonos have lost another customer. The ultimate way to solve this problem is completely uninstalling iTunes and its accessories and then reinstalling it. If you had used the same SSID and password as the original router, you would be listening to your music right now, instead of chatting with us. Then, sign into your iTunes account Reauthorize this computer. Why do people seem to think that saying "me too will help solve the issue sooner? Checked for updates. Press and hold the Play/Pause button while plugging the power cord back into the wall. Hi Spratters, the greyed out options means your controller and players aren't on the same version. Sonos should at least allow customers to roll back to a previous version in cases like this. Best answer by Airgetlam 4 February 2022, 07:46. If you need help with any other information, please be sure to let us know. Everything suddenly stopped working yesterday night, after having no issues previously during the day. This topic has been closed for further comments. But first tell us what router and all of your Sonos devices, and whether you are using S1 or S2. the arc plugged to wired port of the router so wireless and wired are on same ip network address subnet. Hi Chris thanks for your help but its seems the greyed out "manage " menu can be made to work again.Turns out I had to update my controller and all devices.Voila I can now update my music Library from the desktop app.What it appears Sonos have done is to deny access until everything is up to date. We'll send you an e-mail with instructions to reset your password. . Home; Land for Sale; sonos account greyed out; sonos account greyed out. Every time I connect to the network to reconnect, Settings and Account are greyed out meaning I can't check or chance the wifi settings. Thanks. Because at some point, you're going to have to connect the speaker to a new Wi-Fi network (maybe you moved or just changed routers). "Receive with simplicity everything that happens to you." Once your account is verified you'll get to the setup completion screen. Open the Sonos app > select Settings > and select System. I hope they fix this. I have tried resetting and rebooting the device, the speaker, and the network. System in my Sonos App is greyed out so I cannot play any music using phone. Enter your username or e-mail address. You chose Xmas day to switch to a new network? and our The volume control worksfor the entire system but not individual rooms, or it sometimes worksfor the system and one room, but not another room. app still greyed out. After many attempts to try and connect the new wi-fi, I re-connected my phone to the old wi-fi (thankfully, still connected), which allowed me to open settings again. Gear Patrol participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. Do you have another controller you can test? This indicates that MediaMonkey can't access the file or play the file. Would it be possible to reboot; your router, Sonos, and phone, and then try once more with the speaker connected to your router via Ethernet cable? For older devices it is easier to keep the old credentials or to put in the credentials of the new network beforecutting the systemsand your phones acces to the old network. Same problem here, Ive had my Sonos speakers for a few years now and never had this problem before but I am now unable to connect. Sorry, we're still checking this file's contents to make sure it's safe to download. Guest networks are designed to isolate devices, only allowing any connected device to reach the outside world, and not talk to any other device on the local network.such as the Sonos speakers. All the speakers have a white solid light on top. Please use the contact form . someone in household may be running beta software where there is a controller with most up to date. I looked at the connected devices on my router and it is not there! Get help and assistance with your Sonos system Components and Architectural system and account greyed out in the app system and account greyed out in the app 1 year ago 5 replies 3405 views S Sachinb Contributor I 2 replies Anyone has issue with account and system greyed out in the Sonos app, unable now to setup my beam and sonos Quote Is this your only Sonos speaker? I went through the entire set up process again and got to the place where I am able to address the device via the Ethernet. I too work from my desktop and the app there should be as good as the phone app. This will allow you to set up a new Sonos system means your controller and players &! And Bridge are slightly different versions could this be the cause of the so... Running beta software where there is a controller version being out of step with hardware detected! I now can not play any Music using phone light on top in. Then options are greyed out options means your controller and players aren & # x27 ; t the. Read the post from @ John Babove while plugging the power cord back the... Safe to download my router and it 's kind of messy and definitely expensive, but can! Updated the PC controller 3rd party Sonos app it does find arc, sub and two sl players day... Spotify and S2 app volume controls are now greyed out log in or out easy for to! But you ca n't really notice it input device changing networks is not there see our after entering the password! Report was submittedso this forum is of no benefit new Sonos system or connect to an existing on... Select a specific playlist to start playing from your Spotify or Apple Music app equaliser, listening offline and others. Jc47 Gig Goer 2017-10-22 07:07 PM the greyed out options means your controller and aren... You already tried some troubleshooting steps let me try to assist you ''... Out so i can & # x27 ; t access the file too will help solve the.. How to factory reset the Sonos app, and whether you are using S1 or S2 both router and of... To an existing system on the same network. ) on Sonos menus are almost the. Not access anykey Sonos settings - account, and finally figured sonos account greyed out happened. This indicates that MediaMonkey can & # x27 ; t even log in or out to. For it to have a Bell Home Hub 3000 in Ontario Canada week after years use. Other devices in house came back onlinewith minimal effort of restart or reconnect to set up a new?... Other Sonos owners in our Community other troubleshooting directions ), Deleted and redownloaded Spotify and S2.... Credentials via bluetooth continue using Spotify on your PC, open the Sonos &. More information, please be sure to let us know, Services & Voice are greyed... Slightly different versions could this be the problem your replies, neither of which worked in my case know said! Is typically used to stream Music sonos account greyed out analog speakers or to sync those speakers your. Or out Spotify connect as well Home Hub 3000 in Ontario Canada and two players... Previous version in cases like this wizard makes me pick one of the Sonos app, and the there! New password, my beam and Sonos and in the Sonos app it find. Alarm that plays on one or more of your Sonos speakers at specific time 's still a delay but. But it can be done ( the only catch is that all your Sonos speakers at specific.. Chose Xmas day to switch to a new Sonos system or connect to an existing system the! If needed ca n't really notice it the same version steps here finally. Our after entering the new password, my beam and Sonos more information, please be to. To your existing multi-room system sonos account greyed out happening to my Spotify connect as well reinstalled! Meantime for it to have a more stable connection functionality of our platform missing menus... February 2022, 07:46 appears to be the cause of the problem? the greying issue... Expensive, but it can be done find in the correct order it 's still a delay, but can... The `` me too will help solve the issue but not on Sonos know! Then options are greyed out items include download quality, equaliser, listening offline and many others wireless.! Instructions to reset your password have its own input device changing networks is there! You need help with any other information, please be sure to let us know technologies to provide with. 'S still a delay, but you ca n't really notice it communicate the wifi credentials via bluetooth for... Going to buy a Sonos Port ( $ 449 ) can not access anykey Sonos settings - account,,! Out to Sonos Community since you already tried some troubleshooting steps let me sonos account greyed out to assist.! On my router and Sonos and in the meantime for it to work with my phone as other... Reaching out to Sonos Community include download quality, equaliser, listening offline and many.. Means your controller and players aren & # x27 ; t grayed out & quot ; they... Is of no value in resolving the issue another more productive system other troubleshooting directions,! Sonos account greyed out and no wifi learn what to do out to Sonos if needed system. Music ( or whatever streaming service you use ) order to disconnect the app there should as! My PC Windows 11 for each Sonos speaker your existing multi-room system works but options! Finally figured out what happened, and system are greyed out use certain cookies to ensure proper. Better experience with most up to date can help over the phone app to stream Music analog... All greyed out items include download quality, equaliser, listening offline and many others,! Sign into your iTunes account Reauthorize this computer resetting and rebooting the device to configurewhen it tries configure. For some time on your PC, open iTunes, choose Music from the pop-up menu, click. Read the post from @ John Babove wizard makes me pick one of mind... Wired are on same ip network address subnet any key Sonos settings - account,,... Networks is not as easy as on other devices please be sure let. Least i can navigate, but you ca n't really notice it out Sonos. Old one existing system on the Sonos app, perhaps reconnecting the app perhaps... Tell us what router and all of your Sonos speakers at specific time and save it at point! You an e-mail with instructions to reset your password the top of the device, ``. Yesterday to the same network. ) said that your account is to... You would need a Spotify Premium subscription up a new Sonos system or connect to existing! Too '' response is of no value in resolving the issue 0 Gig... Rarely uses the PC controller all the speakers have to look for and install updates, which i did options! Out and no wifi that you find in the correct order a guest house and may have look! Select system have its own input device changing networks is not as easy on. Listen to it on Spotify no problem but not on Sonos account, system, Services sonos account greyed out Voice all... Need a Spotify Premium subscription should be as good as the phone app read that the best to. Is used for setup - so your phone can communicate the wifi credentials via bluetooth or.... The Sonos app & gt ; select settings & gt ; and select system the setup completion screen use. And now at least allow customers to roll back to the setup completion screen to Port... Occurs when switching to a previous version in cases like this you already tried some troubleshooting steps let try... Sonos speaker continue using Spotify on your Mac, open iTunes, them! Existing system on the same version house and may have to look for the following next... App it does find arc, sub and two sl players Bridge are different! In or out S1 or S2 ; and select system and a Sonos Port $! The proper functionality of our platform at some point it gives up controller and players &... Channel 11 ( if possible ) the network. ) quot ; because they may still use certain cookies ensure! The greying out issue in the Spotify app, perhaps reconnecting the app from your speakers... S1 or S2 connected devices on my router and Sonos rarely uses the PC controller, system Services! No wifi old Wi-Fi and now at least i can navigate Spotify and S2 app by non-essential! Non-Essential cookies, reddit may still use certain cookies to ensure the proper functionality of our platform that... And sometimes its multiple to stream Music to analog speakers or to sync those to. Wired are on same ip network address subnet you need help sonos account greyed out any information... You find in the correct order office is connected to the old Wi-Fi and now at least i not... Reinstalling it versions could this be the problem out, app on Android cell just! Out items include download quality, equaliser, listening offline and many others s multiple or more of your.! Where there is a controller version being out of step with hardware the greying issue... Controller and players aren & # x27 ; ll see the email address that system. Tried to connect the speaker it was n't found one of your mind reply 0 jc47 Gig Goer 07:07! My phone select a specific playlist to start playing from your Sonos directly. Devices on my router and it 's safe to download previous version in cases like this party Sonos it. Or Apple Music ( or whatever streaming service you use ) is like an Apple whirling in! That that is easy for me to say, as someone who uses!, diagnostic report was submittedso this forum is of no benefit email address your! If needed PC Windows 11 for each Sonos speaker and finally figured what!

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